And now, for something a little different.
Occasionally, the interactions we have with our customers don't really seem to work in letter form. Sometimes, the conversation itself needs to tell the story.
This was a phone conversation between Shannon, one of my former coworkers(as well as a long-time friend of mine) and a customer. Now, Shannon has a certain way with words, especially when dealing with customers. This guy had a rather prominent New Jersey accent, which sells it. Think of Carl, the neighbor from Aqua Teen Hunger Force, while you read this one. As I recall, it went something like this -
Shannon - How may I help you?
Customer - Yeah. I was just in there, and a got a coffee.
Shannon - Was there a problem, sir?
Customer -Yeah. The damn top came off. I spilled it on my shirt, and my trousers, and my crotch.
Shannon - Excuse me?
Customer - Yeah. I spilled it on my shirt, and my trousers, and my crotch.
Shannon - Wow. That must have sucked, sir.
Customer - You're damn right it sucked!
Shannon - Well, sir, is there anything you'd like us to do?
Customer - No. I just wanted to let you know I spilled my coffee on my shirt, and my trousers, and my crotch.
No comments:
Post a Comment